Legal
Last updated: June 2026 · Dubai Money Plan
The Dubai Money Plan premium report (£19) is a digital product delivered by email immediately after purchase. We offer a 7-day delivery guarantee: a full refund if your report fails to generate or is not delivered due to a system error.
We will issue a full refund within 7 days of purchase if any of the following apply:
✓ Report fails to generate — a technical error prevents your premium report from being produced
✓ Report not delivered — your premium report is confirmed generated but the email fails to deliver due to a system error on our side
✓ Duplicate charge — you are charged more than once for the same report
In all eligible cases, the refund will be returned to the original payment method via Stripe. Refund processing typically takes 5–10 business days to appear in your account, depending on your bank.
Refunds are not issued for:
✗ Change of mind — if you decide you no longer need the report after it has been delivered
✗ Accidental purchase — if you purchased in error
✗ Disagreement with conclusions — if you disagree with the report's outputs, calculations, or recommendations
✗ Incorrect user inputs — if inaccurate or incomplete quiz answers produced outputs that do not reflect your actual situation
✗ Not reading the disclaimer — the report clearly states it is general information, not regulated advice. Refunds are not available on the grounds that this was not expected.
If your premium report email landed in junk or spam, please check there before requesting a refund. If you still cannot find it after checking your junk folder, contact us and we will resend it.
Email jon@dubaimoneyplan.com with the subject line: Refund Request
Include the email address used at checkout and the approximate date and time of purchase
Briefly describe the issue (e.g. report not received, duplicate charge)
We will respond within 2 business days and process eligible refunds promptly
Before requesting a refund for non-delivery, please:
If you still cannot find your report after 30 minutes, email us at jon@dubaimoneyplan.com and we will resend it manually.
For all refund and delivery queries: jon@dubaimoneyplan.com
We aim to respond to all emails within 2 business days.